Infusing ML and AI for Smarter WorkFlows

Service Horizontals

CUSTOMER INTELLIGENCE

  • Customer Acquisition.

  • Customer Churn.

  • Promotion Management.

  • Customer Segmentation.

  • Pricing Analytics.

  • Customer Lifetime Value.

TALENT INTELLIGENCE

  • Workforce Analytics.
  • Recruitment Analytics.
  • Retention Analytics.
  • Performance Analytics.
  • Compensation Analytics.

OPERATIONS INTELLIGENCE

  • Fraud Analytics.
  • Warranty Analytics.
  • Delivery Analytics

  • Knowledge Miner.

  • Causal Factor Mining.

Industries we work with

ENABLING THE LAST MILE ANALYTICS FOR QUESTIONS ON

  • Who are the key resources likely to leave the organization? And When?

  • What are the greatest staffing needs today? In three years?

  • What is the correlation between performance and pay?

  • What is the relationship between the interview test score and performance?

  • Are we targeting and acquiring the right customer?

  • Are we identifying and ensuring retention of profitable customers?

  • Do we have a strategy to switch customers from our competitors?

  • Are we resolving inconsistent agent performance and churn?

  • Are we doing marketing optimally to gain the maximum return on investment?

  • How well do we detect fraudulent transactions?

  • Is our pricing aligned to historical data?

  • Do we forecast call/ transaction volumes and identify the capacity requirement for optimal utilization?

  • Do we differentiate between a genuine customer vs a nongenuine one(one who is only a deal seeker)?

  • Do we know in real time if any of our sellers are being targeted by fraudsters?

  • Do we need a virtual assistant place to drive business?

  • Do we have a cockpit view of lead indicators?

  • How do we reduce the high operations’ cost?

  • Is customer satisfaction related to business growth?

  • Do we struggle with siloed information?

  • Most customers decide based on price. Are we pricing correctly?

GOT A QUESTION?

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Our Partners

IBM

SAS

AWS

COMPANIES WE ARE WORKING WITH